Required fields are highlighted in bold and marked with an asterisk. Live client associates are also available by calling this number between the hours of 6 am until midnight EST, then pressing 0 after selecting one of the BB&T accounts held.Ĭustomers can also contact BB&T Bank by using their secure online contact form to send general comments, inquiries or requests. By calling 1-800-BANK-BBT or 1-80, customers can receive instant access to the most recent information on almost any type of account. BB&T Phone 24 is an automated telephone banking service that is available 24 hours a day, seven days a week. For those who need customer service assistance, BB&T Bank offers several different avenues of communication.įor account holders who need to reach BBT Banking Customer Service, phone numbers and support information can be found by visiting the BB&T website at, then following the “Contact Us” link at the top of the page. They offer a broad range of financial services to include banking, lending, insurance, trust and wealth management strategies. They operate more than 1800 financial centers in the Carolinas, Virginia, West Virginia, Kentucky, Georgia, Tennessee, Maryland, Florida, Alabama, Indiana, Texas and Washington DC. Headquartered in Winston-Salem, North Carolina, BB&T is one of the top ten financial holding companies in the United States.
The content on this page is for information purposes only. Grace Schneider: 50 Twitter: Support strong local journalism by subscribing today: note that we are not authorised to provide any investment advice. The bank's response: "If you’ve incurred any fees or experienced any issues directly related to this outage, we will work with you to address those issues as our systems come back online."Ī branch manager offered to have an unidentified "lead" bank official contact a reporter, but no call was received by mid-afternoon. Messages on social media indicated that bank centers were swamped with calls, some from customers panicked over deadline transfers and payments. "They're not forthcoming about the cause," Dawson said. She called four branches and got a variety of responses to questions about what was going on. Laura Dawson of Middletown said she and her husband were supposed to have both of their paychecks direct deposited into their account, but the additional balance was not shown when they tried to check Friday morning. local time (Friday) to help you with any questions, challenges or concerns."įor customers who couldn't access their accounts on what's payday for millions of people, the glitch was no joke. Later in the afternoon, the bank acknowledged "there is so much frustration related to this outage.So, we’re extending hours at most of our financial centers until 7 p.m. ► Report links UK to NCAA basketball recruiting investigation
► Many in Kentucky likely to get relief from soaring pension costs ► Attorneys say Louisville lawyer's bar association is misleading "While you can still use your BB&T debit, credit and prepaid cards, we do understand this is causing a major inconvenience for so many of you and our teams are continuing to work diligently to restore your services," the bank wrote on Facebook and Twitter. Messages on Facebook and on the bank's Twitter account said that customers could not use online banking, the mobile banking app and ATMs - but that the outage was not caused by a hack or a cybersecurity breach. If you've got a BB&T bank account, chances are you're not happy.Ĭustomers in Louisville and other states besides Kentucky, including the bank's home base in Winston Salem, North Carolina, were locked out of online banking starting Thursday night after an "equipment malfunction" in one of the company's data centers.īy mid-day Friday, the bank reported it had identified the problem and was racing to resolve it.
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